Privacy Policy

1. Introduction

This privacy policy explains how rustic-cove.com collects, uses, and protects personal information you provide when using our services or visiting our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• National Insurance number when required for benefit applications
• Financial information relevant to benefit eligibility assessments
• Medical information when applicable to disability benefit claims
• Employment history and income details
• Any other information you choose to provide during consultations

3. How We Use Your Information

We use the information we collect to:

• Provide benefit consultation and application services
• Assess your eligibility for various social benefits and pensions
• Communicate with you about your case
• Prepare and submit benefit applications on your behalf
• Represent you in appeals and tribunal proceedings
• Comply with legal and regulatory obligations
• Maintain records for professional accountability

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: to provide the services you have requested
• Legal obligation: to comply with regulations governing legal services
• Legitimate interests: to maintain accurate records and improve our services
• Consent: where you have explicitly agreed to specific processing activities

5. Data Sharing and Disclosure

We may share your information with:

• Government agencies (DWP, HMRC, local authorities) when submitting benefit applications or appeals
• Medical professionals when obtaining evidence for disability benefit claims
• Tribunal services when representing you in appeals
• Professional advisors (lawyers, accountants) when necessary for case management

We do not sell your personal information to third parties. We do not share your data for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission
• Secure file storage systems
• Access controls limiting who can view client information
• Regular security assessments and updates

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client files are typically retained for seven years after case closure, in accordance with professional standards for legal services.

8. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

9. Cookies and Website Analytics

Our website uses essential cookies necessary for basic functionality. We do not use tracking cookies or analytics tools that collect personal information. See our Cookies Policy for more details.

10. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email to active clients. The "last updated" date at the top of this policy indicates when the most recent revision was made.

11. Contact Information

If you have questions about this privacy policy or how we handle your personal information, contact us at:

Email: [email protected]
Address: 47 Pemberton Gardens, Islington, London N19 5RR, United Kingdom

12. Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.